An industry note: The Domestic Market Segment of the Business Process Outsourcing (BPO) Industry in India

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Case Details:

Report Code : BREP051
Report Length : 29 Pages
Period : 2002 - 2009
Organization : IBM Daksh, Mphasis BPO, HTMT Global, Aegis BPO, Firstsource Solutions, Sparsh BPO, Serco BPO, Infosys BPO, Genpact, Wipro BPO
Pub Date : 2009
Teaching Note : Not Available
Countries : India
Industry : Computers, IT and ITeS

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Executive Summary	1
Introduction	3
Background: The BPO Industry in India	3
The Domestic BPO Market In India – An Overview	5
Captive and Third Party Bpos in The Domestic BPO Market	6
Industry Verticals	12
The Telecom Vertical	12
The Government Vertical	13
Cost Structure of Domestic BPO Companies	15
Benefits for Export BPOs in Entering The Domestic BPO Market	15
Challenges for The Growth of The Domestic BPO Market	16
Conclusion	16
References and Suggested Readings	24